Help
Frequently Asked Questions
Ordering
Can I order by phone? +
Yes — call us on 0207 100 7454, Monday to Friday 9am–5:30pm.
What payment methods do you accept? +
All major credit and debit cards, PayPal, and Klarna. Bank transfer available for orders over £2,000.
Can I pay in instalments? +
Yes — Klarna is available at checkout. Split the cost over 3 interest-free monthly payments or defer by up to 30 days.
Do you offer gift cards? +
Yes — gift cards are available from £50 to £1,000, sent digitally or by post and valid for 2 years.
Delivery
How long does delivery take? +
In-stock items ship within 5–10 working days. Made-to-order items take 4–6 weeks. You'll be contacted to arrange a delivery window.
Is delivery free? +
Yes — free delivery is included on all UK mainland orders.
Do you deliver outside the UK? +
Yes — we deliver to Europe and worldwide. Contact us for a shipping quote.
Can I specify a delivery date? +
Yes — our delivery team will contact you to arrange a convenient date and time.
Products
Can I get fabric or leather samples? +
Yes — we send fabric, leather and veneer samples free of charge. Visit our Order Samples page or call us.
Are products covered by a warranty? +
Yes — all products come with a 1-year warranty covering manufacturing defects. Excludes fair wear and tear.
Can I visit the showroom? +
Yes — 1D Shelford Place, London N16 9HS. Monday to Friday 11am–5pm, Saturday 11am–4pm. No appointment needed.
Returns
How do I make a return? +
Contact us within 60 days of delivery. We'll arrange collection and process your refund within 5 working days of receiving the item.
Are made-to-order items returnable? +
Only if they arrive faulty or damaged. Please check your configuration carefully before ordering.
What if my item arrives damaged? +
Contact us within 48 hours with photos. We'll arrange a full replacement or refund.
Trade
How do I get a trade account? +
Apply via our Trade Accounts page. Approved within 48 hours.
What discount do trade accounts receive? +
15% from day one, increasing to 17.5% from £10k annual spend and 20% from £25k.
Still have a question? Call 0207 100 7454 or email contact@swiveluk.com — Monday to Friday, 9am–5:30pm.